We have a very simple policy – a full money back guarantee if you are not 100% happy with your order.

If you are not 100% satisfied just return your teddy bear and you shall receive an immediate refund.

Once your return is received your refund will be issued straight away.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges

We are happy to replace items if they are defective or damaged. If you need to exchange a teddy bear, send your teddy bear (with a note) to London Teddy Bears, 55A Kew Bridge Road, Brentford, Middlesex, TW8 0EW, United Kingdom.

Shipping Returns

To return your teddy bear, you should post your teddy bear to: London Teddy Bears, 55A Kew Bridge Road, Brentford, Middlesex, TW8 0EW, United Kingdom.